Shipping & returns
Every order is packed by hand and dispatched within 24 to 48 working hours, Monday to Friday. Here is everything you need to know before ordering.
Zones, costs and delivery times
Shipping costs are calculated automatically at checkout, based on the delivery address. The times below are indicative and run from dispatch.
- France and Monaco — €4.90 — 2 to 4 working days
- European Union — €7.90 — 3 to 6 working days
- Rest of the world — €12.90 — 5 to 12 working days
Free shipping from €60
From €60 of purchases, excluding shipping costs, delivery is free to every destination: allow 2 to 6 working days depending on your zone.
Carriers
Parcels are entrusted to Colissimo, Mondial Relay, Chronopost, DHL or UPS through our logistics partner Sendcloud. The carrier depends on the destination and the size of the parcel; it is stated in your dispatch email.
Tracking your parcel
All our shipments are tracked. As soon as the parcel is handed over, an email gives you the tracking number and link; the order also remains visible in your account. If tracking stops moving for more than five working days, write to us: we will open an enquiry with the carrier.
Customs outside the European Union
Outside the European Union, customs duties, taxes or handling fees may be added on delivery. Set by the local authorities, they are not included in the price paid on the site and remain payable by the recipient.
14-day returns
You have 14 days from delivery to change your mind, without having to give a reason.
- Write to us at contact@saynoora.com, quoting your order number and the items concerned.
- Send the items back unworn, complete and in their original packaging, to the return address we give you. Return shipping costs remain at your expense.
- Keep your proof of postage until the refund reaches you.
Refund
The refund is issued within 14 days of the items being received back, to the payment method used for the order. You are notified by email as soon as it is triggered.
Damaged parcel or item not as described
Report any damage to the carrier on delivery, then write to us at contact@saynoora.com within 48 hours, attaching photographs of the parcel and the items. Where an item does not conform, the legal guarantees of conformity and against hidden defects apply: repair, replacement or, failing that, a refund.